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The Challenge
MedExpert Billing and Consulting, a leading revenue cycle management and technology solutions provider for the emergency medical services (EMS) industry, sought to establish its inaugural GCC in India. The objective was to swiftly scale operations while maintaining flexibility to adapt to the dynamic business environment.
This endeavor required comprehensive market analysis to navigate India's diverse landscape, strategic location advisory to identify an optimal operational base and a workspace solution that could support immediate needs and future growth. Time was of the essence, and MedExpert needed a partner capable of delivering both speed and precision.
The Solution
Altre Digital adopted a tailored strategy to meet MedExpert's specific requirements. We conducted an in-depth market analysis to understand the EMS industry's nuances within India, identifying key regions with access to skilled talent pools. Through strategic location advisory, we pinpointed prime locations that aligned with MedExpert's operational goals.
Initially, MedExpert considered conventional office setups; however, Altre recommended a managed office solution to provide flexibility and scalability. This approach allowed for rapid deployment and minimized upfront capital expenditure.
We implemented a phased growth strategy, delivering the initial 50-seat managed office within seven days, enabling MedExpert to commence operations immediately. Over the following 12 months, we facilitated expansion to 1,200 seats through a pay-as-you-go leasing model, ensuring scalability aligned with business growth.
The Outcome
Altre Digital's collaboration with MedExpert Billing and Consulting successfully established a scalable and flexible GCC in India. The initial 50 seats were operational within seven days, and over 12 months, the center expanded to 1,200 seats across multiple growth phases. This strategic approach optimized costs and provided MedExpert with a future-ready facility tailored to its long-term objectives.
In Their Words
"Setting up our GCC office was a big step, and finding the right CRE consultant was crucial. That's where Altre came in. In just 7 days, they helped us secure a 50-seat managed office, making the process smooth and hassle-free. From presenting the right options at the right time to their deep market knowledge and proactive problem-solving, the Altre team truly stood out. Even after the lease was signed, they went above and beyond—coordinating seamlessly with our office team, ensuring flawless execution, and delivering everything well before the go-live date. They solved problems before we even knew they existed. Thank you, Team Altre, for making this journey so seamless!"
— Anil ChoudharyCountry Head & Board Member, MedExpert Billing
Looking Ahead
Global expansion requires a strategic partner who understands the complexities of new markets. Altre Digital's expertise enabled MedExpert Billing and Consulting to establish a robust operational presence in India, laying the foundation for sustained success. At Altre Digital, we go beyond finding office spaces.